Refund policy

At FARERY, we want you to be fully satisfied with your purchase. If you’re not entirely happy with your order, we’re here to help with a straightforward return and refund process.

Returns

  • Eligibility: Items must be returned within 30 days of the delivery date. To be eligible, the product must be unused, in the same condition that you received it, and in its original packaging.
  • Non-Returnable Items: Some items are not eligible for return, including [mention any specific items, if applicable, such as sale items, gift cards, or special promotions].
  • Return Process: To initiate a return, please contact our customer service team at marketing@farerybeauty.com with your order number and reason for return. We will provide you with a return authorization and detailed instructions.

Refunds

  • Refund Processing: Once we receive and inspect your returned item, we will send you an email to notify you of the status of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 5-10 business days.
  • Partial Refunds: In some situations, only partial refunds may be granted (if applicable) for items that are damaged or missing parts due to reasons not caused by FARERY.
  • Shipping Costs: Original shipping fees are non-refundable. Customers are responsible for return shipping costs, except in cases of defective or incorrect items received.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange a defective item for the same product, please contact us at marketing@farerybeauty.com within 30 days of receiving your order.

Late or Missing Refunds

If you haven’t received your refund within 10 business days, please double-check your bank account, and then contact your credit card company, as it may take some time before your refund is officially posted. If you’ve done this and still have not received your refund, please contact us at marketing@farerybeauty.com.

Exceptions

FARERY reserves the right to refuse returns or refunds in cases of excessive return requests, abuse of policy, or items returned in a condition that makes them ineligible for resale.

Contact Us

For questions about our return and refund policy, please reach out to our customer service team at marketing@farerybeauty.com. We’re here to help!